Whether it’s a home addition, renovation or Granny Flat, we always confirm that our clients are totally pleased with the end result. Ian Cubitt explains how our questionnaire is used to ensure client satisfaction:
“We understand that every property is different and every property owner has different needs; this is why it is very important that each and every client is totally satisfied with the result. When we hand over the keys, we ask that they fill out a questionnaire to give us feedback.
The questionnaire covers construction, sales and administration...right up to the final product. They give us valuable comments and ensure we continue our reputation for delivering the highest quality additions and renovations.”
Some recent replies to the Ian Cubitt questionnaires from June, 2014:
- “Looks absolutely marvellous – love it and more than pleased with everything.”
- “Contractors were all excellent with all clean-ups.”
- “Exceptional work ethic from everyone involved.”
- “Every enquiry was always answered promptly.”
- “It looks beautiful, inside and out.”
- “Would recommend anyone to use Ian Cubitts.”
- ‘Very professional in all aspects.”
- “Most helpful and courteous at all times.”
- “Your sales people and your workmanship lived up to the Ian Cubitts’ name.”
Like these satisfied clients, you too can trust our 20 years of experience.
Through our customer-focussed approach, Ian Cubitt’s Classic Home Improvements has built a reputation for successfully taking care of quality home extensions and additions and ensuring client satisfaction.